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ProfileUp

Terms

What we provide, and what we do not promise

Deliberately short and readable. If a term here would surprise you, that is a problem with the term rather than with you for not reading it.

Notice

Draft — pending legal review

This is a plain-language statement of how the product works today, and it marks what is not built yet. It has not been reviewed by a lawyer, is not the final agreement, and will be replaced with a reviewed version before the app launches or any payment is taken. The reviewed version will add the company’s details, a grievance officer you can write to, how long data is kept, and the minimum age to use ProfileUp.

01 · What ProfileUp is

What ProfileUp is

  • A platform that assesses your development across five dimensions, helps you choose a direction, builds a plan, gives you daily work, has that work reviewed by a person, and records the result as evidence.
  • It is a development platform, not an education provider. It does not award degrees, and its certificates record reviewed work rather than accredited qualifications.
  • Career pages are written to be honest about the hard parts, but they describe general conditions in a field. They are information, not a guarantee about any particular job.

02 · What we do not promise

What we do not promise

  • We do not promise a job, an admission, a salary, or a specific score. Anyone who does is not being straight with you.
  • We do not promise that a direction we rank highly will suit you. The ranking comes from your five scores and the skills each career needs, and you should read the reality of a direction before committing to it.
  • Where career pages show pay ranges, they are indicative and market-specific. They change, and they are not an offer.
  • A mentor's rating is a professional judgement about a specific piece of work. It is not an assessment of your potential.

03 · Your account

Your account

  • One account per person. Your sign-in code is yours — do not share it.
  • Everything you submit must be your own work. Submitting someone else's work for review corrupts your own profile, which is the main reason not to do it.
  • If you are under 18, you need a parent or guardian’s permission to use ProfileUp.
  • You can have your account deleted at any time — email hello@profileup.app and we will do it. We can suspend an account for submitting plagiarised work, abusing a mentor, or attempting to manipulate scoring.

04 · Your work and your profile

Your work and your profile

  • The work you submit stays yours. You keep the copyright in it.
  • You grant us permission to store it, show it to the mentor reviewing it, and include it in your portfolio.
  • We may use anonymised, aggregated patterns to improve the product — for example, that a particular practice task rarely improves anyone's score. Never your identifiable work, and never your reflections.
  • Your portfolio is private.
  • Sharing your portfolio with a link you can revoke.Coming soon

05 · Mentors

Mentors

  • We check every mentor’s background; verified mentors carry a badge on their profile.
  • A mentor gives you a professional opinion. Acting on it is your decision, and outcomes are not guaranteed.
  • Counselling conversations are confidential, with the single exception of a genuine safeguarding concern — and in that case we tell you we are acting.
  • Mentors’ work is reviewed by the ProfileUp team, and a mentor can be paused or removed.

06 · Payment

Payment

  • ProfileUp is free to start. If we introduce paid plans, prices will be shown before you pay anything.
  • The fifteen-minute mentor introduction is free and needs no account.
  • Refund terms will be published alongside any prices, before we take any payment.

07 · Changes and endings

Changes and endings

  • We will tell you about a material change to these terms rather than quietly updating the page.
  • You can stop using ProfileUp whenever you like. Email hello@profileup.app and we will send you a copy of your profile and portfolio on the way out.
  • If we discontinue a part of the product, we will give notice and a way to take your data with you.

08 · Questions

Anything unclear here — ask us. See also the privacy page, which covers who can see what.